To troubleshoot any connection problems, use the table below. I decided to buy my own modem and picked up an sb6141. This document provides helpful information for troubleshooting internet connection issues with the sb6141. Give particular attention to all safety precautions. I had enology wow come out to look at my connections inside my apartment and outside and they saw that. So, i just got an sb6141 as a gift, i attempted to add it to my comcast acct, and now i think my modem is bricked. Wait you should not be the one upgrading your cable modem firmware. Dimming the insanely bright leds on a motorola sb6141. The mb8600 also has 32x8 support for the fastest possible speeds using the older docsis 3. You should still get high internet speeds, but your.
A few weeks ago i decided to upgrade an aging motorola sb5101 cable modem to a new motorola surfboard 400 series sb6141. You can use your highspeed cable modem to directly connect one computer in your home or business to the internet. Protects your residence, second home, garage, storage area, rv and more. The motorola sb6141 is often used by bright house networks for basic internet service. Read all of the instructions listed here andor in the user manual before you. Any way to update firmware in a motorola sb 6141 cable internet modem.
If internet connection issues with the sb6141 arise, troubleshooting may resolve the. High value and increased data speed motorola s easytouse sb6141 surfboard docsis 3. I just got a new cable modem, motorola sb6141 and when i connect the pc directly to the modem i get the blue light. Is the motorola surfboard model sb6141 moca enabled. The link light flashes when the cable modem is transferring data optional led operation available in some locations. The following troubleshooting steps are to be followed in sequence. We have 1 motorola surfboard sb6141 manual available for free pdf download. How to check surfboard signal status internet troubleshooting.
Custsvc sb6141 modem receive and link lights blinking. The arris motorola sb6141 strikes an excellent balance between compatibility, performance and design. Motorola sb6121 surfboard cable modem manual credit to. They came out because i was having frequent internet dropouts after upgrading to the motorola sb6141 docsis 3. Learn about the available ports and an explanation of the status lights on an arris surfboard sb6141 cable modem. If all three leds did not light up solid, contact your service provider. Motorola sb6141 manual if youre paying for cable internet, youre probably paying a separate monthly fee for the privilege of renting a cable modem from your isp your isp gets free money and you get a cable modem that might not even be good enough to hit the speed youre paying for. Surfboard sb6141 is the perfect, affordable option for your home network. Click to share on twitter opens in new window click to share on facebook opens in new window. Strengthen your broadband count on motorola s surfboard docsis to help you deliver innovative, ultrabroadband data services. Motorola surfboard sb6121 what do lights mean shelly. After taking the modem out of the bag, i noticed some scratches on the front side.
You will need at least a cat5 or higher rated ethernet cable to connect at gigabit. Motorola surfboard sb6141 overview and full product specs on cnet. How do i troubleshoot internet connection issues with my sb6141. During normal operation, the power, receive, send, and online lights are on. Additional product information is available in the sb6141 docsis 3. Trying to establish a moca network with my new tivo roamio pro, but it appears i might need a mocaenabled cable modem, this model came up in my moca search on best buy, but. Released by motorola in november 2004, this standalone cable modem allows the user to connect to the internet using ethernet or usb. How to troubleshoot a motorola surfboard cable modem techwalla. The lights indicate the current status of your modem. View and download motorola surfboard sb6141 install sheet online. The reason for this is because the firmware has to be tested compatible with the upstream cmts. It also came with a safety instructions book, but oddly no manual which should have tipped me off, now that i think back. Dimming the insanely bright leds on a motorola sb6141 cable modem. It also helps to understand what the signal lights mean so that you can identify whats wrong if you see an issue like a motorola surfboard sb6141.
There is the red flashing light on the front which. Motorola surfboard sb6141 install sheet pdf download. While it doesnt have some of the best physical features, like a power button, the sb6141 is a great choice and will serve most people well. The mb8600 provides highspeed internet for a computer, router, hdtv, game. There is the red flashing light on the front which intuitively would indicate some type of. Learn about the available ports and an explanation of the status lights on an arris. In the bottom part of this website, you will find a manual for accessing the user interface of this router and resetting its factory settings. The modem works fine when connected directly to the cable point of entry but fails to connect to the internet when i run the cable from the poe into the mca1001 and then into the modem. The lights look different than when there were outages before. Motorola and the stylized m logo are trademarks or registered trademarks of. How to update motorola surfboard sb6141 firmware quora. Motorola and mtrlc assume no liability for damage caused by any improper use of. Blinding leds which fill the room with cool blue light. A blue light indicates a computer or router is operating in highspeed gigabit ethernet mode.
Read all of the instructions listed here andor in the user manual before you operate this device. Check that the power, receive, send, and online front panel lights on the. Surfboard sb6141 not working with moca anandtech forums. I talked with motorola and they stated it was not the modem hardware so now im stuck with both cox and motorola saying its not their hardware. See the front panel leds table on the back page for more led status information.
Motorola sb6141 indicator lights the wan port on the router you are talking about as well as the other ethernet ports are gigabit ports so yes it should be blue. Motorola mobility, inc, 101 tournament drive, horsham, pa 19044, 1 215323, declares that the surfboard sb6141 docsis 3. Motorola has been the leading brand of cable modems for over 20 years, choose the one that is right for you. Any way to update firmware in a motorola sb 6141 cable. Ive had some serious downstream drops lately while just casually using the internet via both lan and wifi in my home. What do the lights on a motorola cable modem mean it still works credit to. This tutorial works with all arris and motorola surfboards including. Only the receive and link lights are on, they are flashing.
If internet connection issues with the sb6141 arise, troubleshooting may resolve the issue, or may provide insight as to what is causing the issue. The downstream connection and ethernet port lights start to blink and thats as far as the modem gets. Your service provider may ask for the status of the icon lights as described in front panel icons and error. The sb6141 front panel led indicators provide the following status information for power, communications, and errors. Nvg4 arris gateway user manual nvg44x quick start guide fm credit to. Motorola surfboard sb6141 manuals manuals and user guides for motorola surfboard sb6141. If a blue light blinks continuously, this indicates partial service at least one designated channel has not completed bonding. Any changes or modifications not expressly approved by motorola for. Find great deals on ebay for motorola sb6141 and arris sb6141. How to check surfboard signal status internet troubleshooting and fix. View online or download motorola surfboard sb6141 install sheet. General faqs sb6141 front and back panel general faqs sb8200 led light status motorola surfboard sb6121 cable modem lights left to post 11 arris modem lights. View and download arris surfboard sb6141 user manual online. The builtin cellular modem reports to a secure internet storage site and to your smartphone or web browser.